Kroger City Centre Plaza Westland
Deli Lead Clerk-671
Canton Township, Michigan•Full-time
$17.65 - $19.65 hourly
$17.65 - $19.65 hourly
About the Job
Position Summary:
Provide back up to the department manager and support all areas of the company’s standard operating position (SOP). Run the department successfully in the manager’s absence, mastering the SOPs, including merchandising, order guides, scheduling, contribution to profit, people development and customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Welcome, serve and assist customers; provide back up to the department manager in their absence.
- Ensure proper staffing to address service levels and efficient utilization of labor.
- Operate equipment (e.g., slicer, fryer, oven, scale, knives, box cutter, and pricing gun) per company guidelines.
- Oversee that the backroom is clean and orderly per SOPs.
- Ensure proper cold chain procedure is adhered to at all times; this includes delivery to the store, storage, stocking and holding on the sales floor.
- Verify all Deli associates are properly trained to use the scales to assure correct pricing.
- Perform stocking duties, ensuring correct placement of stock and refilling of product.
- Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching, squatting, and stooping/bending, lifting/carrying objects 5 to 80 lbs., pushing/pulling objects 200 to 2,000 lbs., regular exposure to cold temperatures and wet surfaces.